In 2017 SICE completed the renovation of the Operational Back-Office and Commercial Back-Office system for the ConnectEast concessionaire. Previously, in 2008, SICE had already implemented the complete Free-Flow toll system (both RSE and Back-Office) on what was then the largest road infrastructure in the State of Victoria: more than 39 kilometres of motorway with 26 collection points installed and daily transactions numbering in excess of 1 million.
The Mitcham Frankston Freeway (EastLink) was built to accommodate rapid growth in Melbourne’s eastern and south-eastern corridor. With 39 km of surface roads and a 1.6 km tunnel, it was at the time of construction the largest urban motorway project in Australia.
SICE was contracted to design, supply, install, test, commission and maintain the Free-Flow multi-lane toll system for the motorway, supplying both the roadside systems and the toll operations management system (TOS). The systems supplied included:
– 26 double electronic toll gantries, installed with:
Tolling Operations Back-Office System (TOS), with the following capabilities:
-Interfaces with external entities for toll collection, enforcement and traffic data exchange.
-SAP-based Customer Care System (CCS), including a web portal and contact center.
In May 2014, ConnectEast contracted SICE to upgrade the EastLink freeway toll operations management system (TOS) and replace the existing SAP customer care system with SICE’s billing system (BIS), both part of SICE’s OCBOS integrated toll solutions platform.
